Delivering truly customer centric experiences through insights, integration and innovation

With multi-channel becoming the new norm, customer service agents are now being faced with more complex queries from a multitude of channels. How does your business filter through the hype and capitalise on the opportunities created from these multi-channel interactions?

Join global and regional CX thought leaders at the Customer Experience Week Middle East taking place on 17-18 September 2018 in Dubai and understand how to empathise with, delight and empower your customers today and tomorrow across touchpoints, through immersive in-branch experiences, next-gen customer contact, self service, automation, omnichannel strategy and continuous improvement strategies. Gain unique insights into how global retail, banking, telecoms and FMCG giants are gaining an ‘outside-in’ view of their businesses and capitalising on the opportunities created by the convergence of offline and online channels and the rise of the millennial.

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Visionaries driving the future of customer experience

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Why Attend?

Learn how automation, omnichannel, self-service, AI and RPA are delivering deeper customer insights and boosting customer happiness

Seamlessly connect your online and offline channels to provide customers with a personalised unified experience across all touchpoints

Discover how social media is re-defining ‘value of customer’ and revolutionising branding strategies

Understand the power of integration in delivering the next generation of super-agents

Be recognised for your customer-centric and cutting edge innovations during the CX awards ceremony

Who should attend?

  •  Chief Customer Officers
  •  Chief Experience Officers
  •  Chief Marketing Officers
  •  VP’s, Directors, Heads of:
    • Customer Experience
    • Customer Service
    • Customer Delivery
    • Contact Center

From the following industries:

  •  Telecommunications
  •  Banking and Financial Services
  •  Retail
  •  FMCG


Silver Partners
Silver Partners
Branding Partner
Supporting Partner
Supporting Partner
Media Partners
Media Partners
Media Partners
Media Partners
Media Partners
Media Partners
Media Partners