17 - 18 September 2018
Meydan Hotel, Dubai, United Arab Emirates

Customer Experience Excellence Awards
Monday, 17 September 2018 I 19:00 – 21:00

DEADLINE FOR NOMINATION SUBMISSION: THURSDAY, 30 AUGUST 2018 - DOWNLOAD THE NOMINATION FORM HERE

END USER CATEGORIES

  • Middle East Customer Experience Leader of 2018
    Awarded to an individual who has shown innovative thought leadership and led customer experience, initiatives and defined customer experience values within his/her organisation 
  • Best in Class Contact Centre
    Awarded to the contact center who is able to serve customers through their channel of choice, champions agent empowerment and implements best in class technology to enable ‘next best action’. 
  • Best Use of Technology for Customer Engagement
    Awarded to the organisation that has implemented cutting-edge technology to engage and empower the customer 
  • Leader in Omnichannel Strategy
    Awarded to the company/organisation who has delivered and is continuing to deliver context, continuity and convenience across channels for a truly integrated and cohesive customer experience
  • Best Branch Transformation Strategy
    Awarded to the organisation/company who has delivered a truly ‘mobile first’ and/or omnichannel branch transformation strategy 
  • Best Use of Automation for Customer Engagement
    Awarded to the organisation/company who is using automation to simultaneously enable its service/customer agents to deal with complex tasks whilst empowering customers through self service
  • Customer Experience Change Management Leader
    Awarded to the individual who has created and successfully led a vision for change within his/her organisation

VENDOR CATEGORIES

  • CRM Provider of the Year
  • Omnichannel Provider of the Year
  • Outsourcing Provider of the Year
  • Next-Gen Technology Provider of the Year

MEET THE JUDGES