17 - 18 September 2018
The Meydan Hotel, Dubai, United Arab Emirates

View the full event outline - Customer Experience Week Middle East

Gain insight from the most forward thinking regional and global brands who have successfully merged the digital and experiential to break down silos, build agile business models and delight the customers of today and tomorrow. Download the agenda now.

Exclusive Q&A

Exclusive Q&A with Rob Beswick, Commercial Director, Virgin Mobile UAE

Download this short Q&A and gain insight into Virgin Mobile’s successful CX strategy.

Exclusive interview with Nicole Deumens, Chief Marketing Officer, Alsayra Fashion

Download this interview now to gain insight on Alyasra Fashion’s CX strategy and how they are responding to the rise of the millennial consumer in the Middle East.


How to turn data into actionable insights

Respondents to a recent survey for The Big Book of Customer Insight, Data & Analytics 2017, revealed the biggest data challenges hampering CX success. Get your copy of this infographic now to get an insight on how to overcome this roadblock.


AI 2020: The future of customer experience

Take an in-depth look into the intelligent enterprise investments, trends and challenges that will reshape the CX landscape over the next two years. Download your copy if this report now.

The big book of customer insight, data & analytics 2017

Download this report now to learn more about customer data landscape and the trends and developments that impact customer experience.

Market report: Customer experience predictions for 2018

Learn about the top 7 predictions on the biggest trends, disrupters and changes that will impact customer experience this year. Download this report now and take these predictions into consideration when planning your strategy for 2018. 

Your guide to omnichannel support

Omnichannel - An omnichannel approach is unparalleled in providing a seamless customer experience and meeting customer expectations. But how exactly do you go about doing so?Collating insights from 45,000 practitioners, this guide provides everything you need to enable conversations with customers to flow across channels seamlessly.


Key ingredients of a successful CE transformation

Download this presentation now by Raffaella Bianchi, Head of Customer Experience at du, to gain insights into how they are driving customer experience to remain competitive.

Additional Event Information

Customer Experience Excellence Awards Nomination Form

Gain industry-wide recognition for your/your organisation’s achievements and position your brand as a leader in customer-centricity. Submit your nomination form to cxweekawards@iqpc.ae to be considered. Download the nomination form now.

Agenda at-a-glance

Download the agenda at-a-glance now and get a quick glimpse into the topics and sessions to be covered during the event to find out what’s in store for you.

Delegate Registration Form

Want to fast-track your registration? It's easy - all you need to do is download the registration form, fill in your details and send it to enquiry@iqpc.ae for immediate confirmation.