Delivering truly customer centric experiences through insights, integration and innovation

With multi-channel becoming the new norm, customer service agents are now being faced with more complex queries from a multitude of channels. How does your business filter through the hype and capitalise on the opportunities created from these multi-channel interactions?

Join global and regional CX thought leaders at the Customer Experience Week Middle East taking place on 17-19 September 2018 in Dubai and understand how to empathise with, delight and empower your customers today and tomorrow across touchpoints, through immersive in-branch experiences, next-gen customer contact, self service, automation, omnichannel strategy and continuous improvement strategies. Gain unique insights into how global retail, banking, telecoms and FMCG giants are gaining an ‘outside-in’ view of their businesses and capitalising on the opportunities created by the convergence of offline and online channels and the rise of the millennial.

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What to Expect

How to improve customer experience through intent-driven engagement

Using VOC to gain an ‘outside-in’ view of your business

Going beyond efficiency: unlocking the true potential of automation

Learn how to empower your service staff with AI driven applications and omni-channel integration

Lessons learned from the world’s biggest brick and mortar retail giants

Who should attend?

  •  Chief Customer Officers
  •  Chief Experience Officers
  •  Chief Marketing Officers
  •  VP’s, Directors, Heads of:
    • Customer Experience
    • Customer Service
    • Customer Delivery
    • Contact Center

From the following industries:

  •  Telecommunications
  •  Banking and Financial Services
  •  Retail
  •  FMCG
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