17 - 19 September 2018
Meydan Hotel, Dubai, United Arab Emirates

Aakash John


Operations Manager and Head of Call Centre
Careem


10:15 AM Driving net promotor score and first contact resolution through intent routing

  • Understanding how machine learning and AI can be used to route calls to agents based on customer intent
  • To what extent does intent routing increase agent productivity
  • Implementing similar case suggestion using text-analytics and machine learning


Check out the incredible speaker line-up to see who will be joining Aakash.

Download The Latest Agenda