17 - 18 September 2018
The Meydan Hotel, Dubai, United Arab Emirates

Aakash John


Operations Manager and Head of Call Centre
Careem

Conference Day One: Monday, 17 September 2018

Monday, September 17th, 2018


11:10 AM Driving net promotor score and first contact resolution through intent routing

  • - Understanding how machine learning and AI can be used to route calls to agents based on customer intent
  • To what extend does intent routing increase agent productivity?
  • Implementing similar case suggestion using text-analytics and machine learning

Contact Centre Focus Day: Wednesday, 19 September 2018

Wednesday, September 19th, 2018


10:15 AM Driving net promotor score and first contact resolution through intent routing

  • Understanding how machine learning and AI can be used to route calls to agents based on customer intent
  • To what extent does intent routing increase agent productivity
  • Implementing similar case suggestion using text-analytics and machine learning

Check out the incredible speaker line-up to see who will be joining Aakash.

Download The Latest Agenda