Ali Alkhazali
Customer Experience Manager – Excellence Management Abu Dhabi PortsWith more than 15 years of extensive experience in customer experience, customer service, contact centres and service excellence. Responsible alongside the VP of Excellence Management in driving CX initiatives at Abu Dhabi Ports.
CX Show Conference Day One: Tuesday, 24 November 2020
2:40 PM Breaking down silos of data to get holistic view of customer
- How can you provide the best customer experience without really knowing who your customer is and what they want
- Fragmented customer engagement systems fail to deliver a holistic, unified view of the customer experience and therefore, potentially adding to customer dissatisfaction, which could lead to losing customers
- How can you break down the silos to get one holistic view of the customer?
2:40 PM Breaking down silos of data to get holistic view of customer
- How can you provide the best customer experience without really knowing who your customer is and what they want
- Fragmented customer engagement systems fail to deliver a holistic, unified view of the customer experience and therefore, potentially adding to customer dissatisfaction, which could lead to losing customers
- How can you break down the silos to get one holistic view of the customer?
Check out the incredible speaker line-up to see who will be joining Ali.
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