Conference Day One: Monday, 17 September 2018
Monday, September 17th, 2018
9:40 AM FIRESIDE CHAT: Customer empowerment: How is Souqalmal.com putting customers in the driving seat when it comes to CX?
- What role do comparison websites play in the customer journey?
- Bridging the gap between online and offline consumer experience through the use of self - service portals
- Customer experience versus user experience: What is the difference and why should it matter?