17 - 19 September 2018
Meydan Hotel, Dubai, United Arab Emirates

Amit Malhotra

Group Head, Personal Banking
Commercial Bank of Dubai

2:10 PM From Siri to Alexa: Where do next-gen IVR’s fit into your CX strategy?

  • Will next-gen IVR’s bridge the gap between personalisation and automation?
  • How is IVR becoming a crucial component for an omnichannel strategy
  • The problem solver: Integrating IVR data into your machine learning platforms

2:40 PM PANEL DEBATE: Chatbots: Friend or foe?

  • Utilising chatbots for customer intent routing
  • When bots go bad: Avoiding common implementation errors
  • Machine or human? Do customers actually like using chatbots?

Check out the incredible speaker line-up to see who will be joining Amit.

Download The Latest Agenda