Group Head, Personal Banking
Commercial Bank of Dubai
- Will next-gen IVR’s bridge the gap between personalisation and automation?
- How is IVR becoming a crucial component for an omnichannel strategy
- The problem solver: Integrating IVR data into your machine learning platforms
- Utilising chatbots for customer intent routing
- When bots go bad: Avoiding common implementation errors
- Machine or human? Do customers actually like using chatbots?