Amit Tyagi
Head of Customer Experience & CRM Middle East Broadcasting Centre (MBC)With 20+ years of diverse experience in CRM, Customer Experience, Customer Service, and is responsible for conceptualising & implementing various IT transformational CRM & CX projects.
CX Show Conference Day One: Tuesday, 24 November 2020
3:30 PM Delivering the personalised Experience – How to personalise your CX to acquire, grow and retain customers
- Building an integrated customer data infrastructure for greater customer understanding
- Leveraging advanced analytics and AI to develop insights-driven customer experience strategies
- Designing highly-engaging experiences along the customer lifecycle with hyper-personalisation
4:00 PM Omni-channel strategy – Crucial to have strategy to implement before losing customers
Accenture reported that 89% of consumers experience frustration at having to repeat their questions to multiple customer service agents; this proves how important omni-channel integration has become.
- Best practices to include in your strategy
- Cost implications in moving from single or multiple channels to omni-channel
- Successful integration is key
Check out the incredible speaker line-up to see who will be joining Amit.
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