17 - 18 September 2018
The Meydan Hotel, Dubai, United Arab Emirates

Ben Rogers


Integrated Contact Centre Manager
Virgin Mobile UAE

Conference Day Two: Tuesday, 18 September 2018

Tuesday, September 18th, 2018


11:40 AM Building a 21st century contact centre

  • An overview of Virgin Mobile UAE’s customer strategy
  • Using in-app IVR to drive digital customer engagement and achieve deeper insights
  • Developing an agile business model and strategic partnerships to create meaningful customer ‘moments’

Contact Centre Focus Day: Wednesday, 19 September 2018

Wednesday, September 19th, 2018


10:45 AM Building a 21st century contact centre

  • An overview of Virgin Mobile UAE’s customer strategy
  • Using in-app IVR to drive digital customer engagement and achieve deeper insights
  • Developing an agile business model and strategic partnerships to create meaningful customer moments

Check out the incredible speaker line-up to see who will be joining Ben.

Download The Latest Agenda