Guilherme Rodrigues
AVP Customer Experience and Design Lead First Abu Dhabi BankFocusing on customer experience, working with FAB in creating the UAE’s first fully-featured digital wallet, generating financial footprints and ease of user experience for the customers.
CX Show Conference Day One: Tuesday, 24 November 2020
CX Show Conference Day Two: Wednesday, 25 November 2020
11:30 AM ON-STAGE DEBATE: Robots vs humans - Can they co-exist in the CX world?
- Diving into examples on how organisations can balance technology & human collaboration
- Is it financially sustainable to have robots and humans on the CX team?
- Can robots feel and utilise on the emotional status of the client to apply empathy?
- Does the human support tech or does tech support the human?
2:10 PM Bringing service design and Design Thinking together to find the sweet spot which will lead to competitive advantage
- Recipe to blending these creative processes together
- Challenges to overcome during these processes
- Testing to know if this is the sweet spot
The Virtual CX Show - Day 3 - 17 June 2020
11:00 AM Robots vs Humans - Can they co-exist in the CX world?
The world is constantly debating if robots - AI and Chatbots - will be taking over human jobs or enhance the workforce. As technology advances, more businesses will likely adopt fast-paced robots that can maximize output and potentially displace human workers altogether.
Key learnings from this session include:
• Is it financially sustainable to have robots and humans on the CX team?
• Can robots feel and utilise on the emotional status of the client to apply empathy?
• Does the human support tech or does tech support the human?
Check out the incredible speaker line-up to see who will be joining Guilherme.
Download The Latest AgendaIn Partnership With:
©2026 IQPC. All rights reserved.
