Hussein Dajani
GM, Digital & Customer Experience Transformation Nissan Motor CorporationResponsible for creating a holistic CX journey across all departments, which helped the organisation to identify how to turn customer pain points into strength factors.
CX Show Conference Day One: Tuesday, 24 November 2020
10:00 AM PANEL DISCUSSION: AI & IA changing the CX landscape – Don’t be left behind in the fast evolving industry
- How can Artificial Intelligence & Intelligent Automation support each other to transform the way we deliver CX
- AI & IA used as tools to assist CXOs and CMOs to automate tasks
- Conversational AI, the future of CX?
2:10 PM Transforming and improving customer experience with artificial intelligence & machine learning
- What is AI bringing to the CX table?
- Perspectives & predictions on what AI will offer in the near future
- What are the best strategies to implement AI into your CX processes?
CX Show Conference Day Two: Wednesday, 25 November 2020
11:50 AM Digital first, not only digital
The Virtual CX Show - Day 1 - 15 June 2020
10:30 AM Customer Experience In The Age Of Corona – Customer-Centricity & CX Innovation When Customers Need it Most
There is uncertainty as to when the virus pandemic will subside — and if it will come back again next year. What we are sure of though is that the brands that come through for customers now are brands that will be remembered and create loyalty in the long run. While most of the world markets struggle, brands delivering an optimized CX are gaining strength.
Key learnings from this session include:
· finding innovative ways to achieve customer -centricity
· ways of catering to customers’ solicited and unsolicited needs
· creating new opportunities for companies to grow in time of the pandemic
· how to build a brand that creates a lasting and sustainable impact
Check out the incredible speaker line-up to see who will be joining Hussein.
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