Kaushik Mukherjee
SVP Customer Experience NoonHeading up the CX division at Noon and has wealth of knowledge when it comes to e-commerce customer experience.Heading up the CX division at Noon and has wealth of knowledge when it comes to e-commerce customer experience.
CX Show Conference Day One: Tuesday, 24 November 2020
2:40 PM Establishing an efficient and effective omnichannel experience to increase customer satisfaction and loyalty
- Looking into the challenges faced in 2020
- How to build the right omni-architecture
- Ensuring efficient interactions with omni-channel self service
- Reviewing channel effectiveness & prioritisation in an omni-channel world
- Network, web and app security compliance
2:40 PM Establishing an efficient and effective omnichannel experience to increase customer satisfaction and loyalty
- Looking into the challenges faced in 2020
- How to build the right omni-architecture
- Ensuring efficient interactions with omni-channel self service
- Reviewing channel effectiveness & prioritisation in an omni-channel world
- Network, web and app security compliance
CX Show Conference Day Two: Wednesday, 25 November 2020
3:30 PM Listening to agents - Leveraging agent insights to improve the experience for your customers
- Systems and initiatives to be used to gain feedback data for extracting actionable insights
- Rewarding creative thinking and innovative ideas
- How can technology assist with these improvements?
Check out the incredible speaker line-up to see who will be joining Kaushik.
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