Mai Momani
Head of Client Experience United Arab BankResponsible for designing & implementing cross-channel customer engagement strategies and has been at the forefront of helping organisations accelerate their transformation to a “customer-obsessed” culture.
CX Show Conference Day Two: Wednesday, 25 November 2020
10:30 AM PANEL DISCUSSION: Moving from contact centres to engagement centres – Evolve or be left behind
- Look at the latest digital experience design within the contact centres
- Interacting & engaging with customers across all channels & devices
- Empowering agents to resolve requests in real-time
- Breaking down multiple silos to have one view of the customer
11:30 AM ON-STAGE DEBATE: Robots vs humans - Can they co-exist in the CX world?
- Diving into examples on how organisations can balance technology & human collaboration
- Is it financially sustainable to have robots and humans on the CX team?
- Can robots feel and utilise on the emotional status of the client to apply empathy?
- Does the human support tech or does tech support the human?
The Virtual CX Show - Day 4 - 18 June 2020
11:00 AM Moving From Contact Centres to Engagement Centres – Evolve or be left behind
Customers are more demanding with higher expectations in today’s digital era expecting rapid and faster resolutions for their questions, especially in a time of panic. Days of traditional contact centres are gone and companies are facing the risk of losing customers if they don’t evolve into top class digital engagement centres.
Key learnings from this sessions include:
• Look at the latest digital experience design within the contact centres
• Interacting & engaging with customers across all channels & devices
• Empowering agents to resolve requests in real-time
• Breaking down multiple silos to have one view of the customer
Check out the incredible speaker line-up to see who will be joining Mai.
Download The Latest AgendaIn Partnership With:
©2026 IQPC. All rights reserved.
