Mohamed Noweir
Customer Growth & Experience Director CareemPassionate about building and scaling tech systems to improve customer experience. Leading operations and strategic planning to influence customer growth.
CX Show Conference Day One: Tuesday, 24 November 2020
2:40 PM Developing an AI game plan – Best practices on connecting the AI strategy with your CX strategy
- Establish what you want to achieve from AI in your organisation
- Types of AI to be used within CX
- Think big, start small
- Is your customer data ready for the AI strategy
- Setting up the right internal support structure
2:40 PM Developing an AI game plan – Best practices on connecting the AI strategy with your CX strategy
- Establish what you want to achieve from AI in your organisation
- Types of AI to be used within CX
- Think big, start small
- Is your customer data ready for the AI strategy
- Setting up the right internal support structure
4:00 PM Latest AI use cases in global customer experience
By 2020, 85% of customer interactions will be managed without a human. Forrester reports that some companies are relying on AI to reduce the volume of human interactions by 50% in only two years.
- Experts take the stage to share details on their latest AI use cases from augmented messaging, enhancing phone support to where AI may be replacing humans
- Best practices on testing your AI prototype
- What is the ROI of the current AI projects?
Check out the incredible speaker line-up to see who will be joining Mohamed.
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