Monalisa Watfa
Group Chief Experience Officer Saudi German HospitalWith over 15 years of experience, tasked on a group-wide project that aims to integrate process design, patient flow and organisational culture and to concretise the Saudi German Hospital Group’s patient experience model.
CX Show Conference Day One: Tuesday, 24 November 2020
2:10 PM Best practices to gain customer data & extract valuable insights – Putting your customer at the boardroom table
- Strategies to gain valuable feedback from customers
- Analysing and processing the collected data
- Integrating the insights gained into your marketing and CX strategy
CX Show Conference Day Two: Wednesday, 25 November 2020
10:00 AM CASE STUDY: Saudi German Hospital’s journey to service excellence & patient experience
The Virtual CX Show - Day 1 - 15 June 2020
11:00 AM The Journey to Care Excellence & Outstanding Patient Experience During A Time of a Global Outbreak
The journey consists of several stops which will be discussed during the session. Healthcare organization need to keep in mind their internal culture, data, strategies and ensure that this is handled correctly internally first and that the customer-centricity culture is implemented and promoted driven across the organization
Key learnings from this sessions include:
· How to analyse your current organisational culture
· Determine how the culture impacts staff and patients
· Best practices into extracting data and valuable insights
· Strategising on what needs to be done to improve in time of crisis
· How to implement the ‘customer-first’ culture and strategies across the organization
Check out the incredible speaker line-up to see who will be joining Monalisa.
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