- Utilising chatbots for customer intent routing
- When bots go bad: Avoiding common implementation errors
- Machine or human? Do customers actually like using chatbots?
4:10 PM FUTURIST SESSION: The human machine ecosystem: Preparing your customer agents for an AI-powered era
- Exploring tasks, roles and responsibilities for a harmonious workforce
- Striking the perfect balance between human and automated customer interaction
- How will AI and automation impact your first response rate?