17 - 19 September 2018
Meydan Hotel, Dubai, United Arab Emirates

Muhammad Chbib


2:40 PM PANEL DEBATE: Chatbots: Friend or foe?

  • Utilising chatbots for customer intent routing
  • When bots go bad: Avoiding common implementation errors
  • Machine or human? Do customers actually like using chatbots?

4:10 PM FUTURIST SESSION: The human machine ecosystem: Preparing your customer agents for an AI-powered era

  • Exploring tasks, roles and responsibilities for a harmonious workforce
  • Striking the perfect balance between human and automated customer interaction
  • How will AI and automation impact your first response rate?

Check out the incredible speaker line-up to see who will be joining Muhammad.

Download The Latest Agenda