17 - 18 September 2018
The Meydan Hotel, Dubai, United Arab Emirates

Nicole Deumens

Chief Marketing Officer
Alsayra Fashion

Conference Day Two: Tuesday, 18 September 2018

Tuesday, September 18th, 2018

1:40 PM Change management for future branches: Moving from a service-led culture to a customer-experience-led culture

  • How to use AI and machine learning to gain advanced customer insights
  • How to train staff to upsell and cross sell using AI and data analytics
  • The importance of next-gen CRM systems in implementing a customer acquisition strategy

2:40 PM PANEL DISCUSSION: What does the future hold for brick and mortar retail experiences?

  • What will the branches and retail outlets of tomorrow look like?
  • What purpose will future branches serve?

Check out the incredible speaker line-up to see who will be joining Nicole.

Download The Latest Agenda