Dr. Raffaella Bianchi
Head of Customer Experience & Operations DuWith 23 years of global working experience, Dr. Bianchi has developed du’s competitive customer service and experience leading to retained customer loyalty.
CX Show Conference Day One: Tuesday, 24 November 2020
10:00 AM PANEL DISCUSSION: AI & IA changing the CX landscape – Don’t be left behind in the fast evolving industry
- How can Artificial Intelligence & Intelligent Automation support each other to transform the way we deliver CX
- AI & IA used as tools to assist CXOs and CMOs to automate tasks
- Conversational AI, the future of CX?
Check out the incredible speaker line-up to see who will be joining Raffaella .
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