17 - 18 September 2018
Meydan Hotel, Dubai, United Arab Emirates

Richa Madan


VP - Customer Care Unit, Retail Banking Group
Mashreq


1:10 PM PANEL DEBATE: Chatbots: Friend or foe?

  • Utilising chatbots for customer intent routing
  • When bots go bad: Avoiding common implementation errors
  • Machine or human? Do customers actually like using chatbots?


Check out the incredible speaker line-up to see who will be joining Richa.

Download The Latest Agenda