17 - 18 September 2018
The Meydan Hotel, Dubai, United Arab Emirates

Richa Madan

VP - Customer Care Unit, Retail Banking Group

Conference Day One: Monday, 17 September 2018

Monday, September 17th, 2018

1:10 PM PANEL DEBATE: Chatbots: Friend or foe?

  • Utilising chatbots for customer intent routing
  • When bots go bad: Avoiding common implementation errors
  • Machine or human? Do customers actually like using chatbots?

Check out the incredible speaker line-up to see who will be joining Richa.

Download The Latest Agenda