Ryanne van de Eijk
Chief Experience Officer Ras Al Khaimah Economic ZoneWith a long track record in operations, digital transformation and CX, she is now running the operations and transforming RAKEZ into the most customer-centric free zone in the UAE.
Pre-Conference Focus Day: Monday, 23 November 2020
4:00 PM Breaking down the silos to achieve customer-centricity
When moving into a customer-centric organisation, one of the biggest challenges is how to overcome the silo thinking.
Every department has his own KPI’s, own budget and own (customer) improvement projects, so they will most likely manage their touchpoint from a customer perspective, however, it is all about the journey.
In this session, we will discuss what are the instruments you can use and develop to overcome the silos and start managing the journey.
Check out the incredible speaker line-up to see who will be joining Ryanne.
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