Samih Abutaleb
Group Head Digital Transformation Ahli United Bank, BahrainBusiness Transformation, Digitisation and Innovation Leader with global experience in conceptualising and driving large business transformation projects at CXO levels. Launched an Artificial Intelligence (AI) supported chatbot service via WhatsApp to improve customer experience.
Pre-Conference Focus Day: Monday, 23 November 2020
3:00 PM Plan, develop and implement chatbots, then keep improving!
Chatbots are of utmost importance today for driving digital customer experiences and everyone is talking about it around the world. Not all the discussions are positive though, there has been a buzz in the industry around chatbots failing as well and this can do serious damage to a brand.
By attending this session, you can decide if you need a chatbot, pros and cons of having a virtual assistant; strategise and plan your chatbot with all relevant team members and stakeholders taking into account timelines, targets and budgets; technical fun part of developing the chatbot; giving birth to the new AI-enhanced team member and how to implement it into your platforms but also into the CX strategy; testing and how to leverage feedback data to establish what needs to be fixed, where and how to improve?
CX Show Conference Day One: Tuesday, 24 November 2020
Check out the incredible speaker line-up to see who will be joining Samih.
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