Sanjive Khosla
Chief Commercial Officer Expo 2020Leading the Customer Experience Journey at Expo 2020 one of the world’s greatest events tasked with achieving a target of 25 million visits throughout the six-month run.
CX Show Conference Day One: Tuesday, 24 November 2020
10:30 AM PRESENTATION: Measuring the ROI of CX – How to link your CX initiative to your ROI
CX is one of the first teams/departments whose budget will be cut if need be. Although CX is becoming an increasingly valuable aspect of business growth, it is still a challenge to measure ROI for your CX initiatives. Experts across various industries take the stage to discuss how they have been measuring ROI on their CX projects and how this can improve.
Check out the incredible speaker line-up to see who will be joining Sanjive.
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