Seham ELBEHISSY
General Manager of Digital & Connected Cars Renault Middle EastWith over 15 Years of experience, her areas of expertise includes: Digital Innovation, DCX Transformation, Business Analytics, Connected Cars & New Mobility. She is currently leading the Launch of connected car services in the region and to Innovate in Big Data and process modeling to create new capabilities & Services such as “predictive maintenance”, “next-generation customer service”, etc.
The Virtual CX Show - Day 4 - 18 June 2020
10:00 AM The Always-On Customer Engagement Strategy – that’s how CX can beat the coronavirus
Digitizing services & communication isn’t just the norm with the digital shift in consumer behavior, but it is the way to survive and respond to crisis such as coronavirus outbreak. Rethinking the entire customer journey and creatively apply the right technology to enable the “always-on” customer engagement & deliver the best experience while maintaining business.
Key learnings from this sessions include:
- Shifting from transactional to customer-centric: Now or Never!
- Rethinking Customer Journey: Online AND offline = The always-on intelligence
- Renewing business models & redesigning network strategy to disrupt and not to be disrupted.
Check out the incredible speaker line-up to see who will be joining Seham.
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