Yemi Abitogun
Global Head of Customer Experience & Retail Chalhoub GroupCreative and high-achieving leader in omnichannel customer experience, innovation and marketing with over 15 years’ experience across the Middle East.
CX Show Conference Day One: Tuesday, 24 November 2020
4:00 PM Latest AI use cases in global customer experience
By 2020, 85% of customer interactions will be managed without a human. Forrester reports that some companies are relying on AI to reduce the volume of human interactions by 50% in only two years.
- Experts take the stage to share details on their latest AI use cases from augmented messaging, enhancing phone support to where AI may be replacing humans
- Best practices on testing your AI prototype
- What is the ROI of the current AI projects?
Check out the incredible speaker line-up to see who will be joining Yemi.
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