CX Leaders Power20 - 7 July 2020
Pre-Conference Focus Day: Monday, 23 November 2020
CX Show Conference Day One: Tuesday, 24 November 2020
CX Show Conference Day Two: Wednesday, 25 November 2020
CMO Conference Day One: Tuesday, 24 November 2020
CMO Conference Day Two: Wednesday, 25 November 2020
Guest Experience Conference Day One: Tuesday, 24 November 2020
Guest Experience Workshop Day: Wednesday, 25 November 2020
The Virtual CX Show - Day 1 - 15 June 2020
The Virtual CX Show - Day 2 - 16 June 2020
The Virtual CX Show - Day 3 - 17 June 2020
The Virtual CX Show - Day 4 - 18 June 2020
CX Leaders Power20 - 7 July 2020
8:55 am - 9:00 am
Opening Remarks and Introductions
9:00 am - 9:45 am
Future of Customer Experience & Engagement Rising from a Global Crisis
- How to fast-track digital transformation in time of need?
- Virtual agents and communications in the absence of human touch
- Looking at latest innovations for brands to remain competitive and relevant
- Workforce Management – Dealing with the rapid changing environment, employee challenges/experience/engagement as well as WFH best practices
9:45 am - 10:15 am
Key Industry Partner Meeting
10:15 am - 11:00 am
Customer Data, Analytics & Insights to Improve Future Business Models & Decisions
- Gaining data from customer feedback, surveys, social listening and VoC programs
- Implementing and gaining the most from your voice/speech/text analytics
- Protecting your customer with data security and privacy systems in place
